Privacy Policy

Last Updated: 1 July 2020

At pdfsolved, we respect the privacy rights of users and recognize the importance of protecting your information. We provide a cloud-based service platform for all forms related routines. This Privacy Notice explains how information (including personal data as defined under GDPR) is collected, retained, used, disclosed, and transferred by pdfsolved and the available choices you have in regards to your personal information. This Privacy Notice applies to information collected, used or shared by pdfsolved when you use or access our websites, products, applications or services (collectively, the "Forms Services"), including when you attend our event or otherwise interact with us. With this, we want to explain to you how our services work and how the protection of your personal data is guaranteed.

Personal Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

The personal information we collect may be stored and processed in your country or region, or in any other country where we or our affiliates, subsidiaries, or service providers maintain facilities. Currently, we store data primarily in the United States. We take steps designed to ensure that the data we collect under this statement is processed according to the provisions of this statement and applicable law wherever the data is located.

What we use collected information

To improve customer service

Information you provide helps us respond to your customer service requests and support needs more efficiently. Provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information. We can allow you to participate in interactive features of our Service when you choose to do so

To improve our Site

Provide and maintain our Services. We may use feedback you provide to improve our products and services.

To send periodic emails

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

To improve Services

We may gather analysis or valuable information so that we can improve our Service. We may contact you for marketing purposes, in accordance with your marketing preferences (for example, we may use your information to contact you to further discuss your interests in our services and products or other Events).

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

However, no website or Internet transmission is completely secure. We urge you to take steps to keep your personal information safe, such as choosing a strong password and keeping it private, as well as logging out of your user account, and closing your web browser on a shared or unsecured device.

We retain personal information for as long as necessary to provide the services and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Because these needs can vary in the context of different services and engagements, actual retention periods can vary significantly based on criteria including the types of data, the nature of the engagement and relationship, and our legal or contractual obligations.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

We will not share personal information about you or any Content with any third parties, unless you allow it, or in connection with providing you the pdfsolved Services. We may share information with (i) third parties and vendors or other services providers working on our behalf; (ii) the third-party Box integrations or other third-party products that you choose to use while working with the Box Services or (iii) when necessary, to protect the security and safety of our users or when required by law or a legal process.

pdfsolved is committed to securing your personal information. We take appropriate technological and organizational measures to help protect your personal information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

Your Personal Information Choices

We understand that your personal information is important to you, and that is why you have choices in how your personal information is used and shared. You can exercise your data protection and privacy rights at any time by logging into your account and updating your preferences or contacting pdfsolved.

For example, you can:

  • Update, access, and delete your account information;
  • Choose whether you wish to receive promotional and newsletter communications; and
  • Choose whether you wish to share personal information with and use Box integrations.

If you hold an account with pdfsolved, we do not delete the data in your account – you are responsible for and control the time periods for which you retain this data. There are controls in your account where you can delete data at the account level (all data in your account) and at the response level.

Logging and Monitoring

Application and infrastructure systems log information to a centrally managed log repository for providing the services, troubleshooting, security reviews, and analysis by authorized pdfsolved personnel. Logs are preserved in accordance with regulatory requirements. We will provide customers with reasonable assistance and access to logs in the event of a security incident impacting their account.

Third-Party Websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Information collected automatically which can include the IP addresses or domain names of the computers utilized by the customers who use the services, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

Types of cookies on our site::

  • Essential cookies: eg. user logins, account management
  • Performance cookies: eg. analytics, visitor tracking
  • Functionality cookies: eg. language, timezone, enhanced content
  • Targeting/advertising cookies: eg. content partners, banner networks
  • Social Media Cookies: eg. Facebook/Google Plus using social media for behavioural advertising, analytics, advertising and market research
  • Analytics Cookies: Optimizely/Google Analytics

How Do I Manage Cookies?

If you'd like to remove or disable cookies via your browser, you certainly can. You'll want to refer to your browser's configuration documentation to do this since the steps for doing so are usually browser-specific. One important note is that if you do go this route, this might adversely impact your ability to use our services effectively. Enabling cookies ensures a smoother experience when you use our site.

If you are a pdfsolved customer and you separately use cookies or similar technologies on your site in conjunction with a pdfsolved product, you are independently responsible for management of the data collected through those cookies and with compliance with all laws related to usage of these technologies.

Given the objective complexity surrounding the identification of technologies based on Cookies, Users are encouraged to contact pdfsolved should they wish to receive any further information on the use of Cookies by this Application.

Data Controller & Data Protection

Who You Are
Article 13(1)(a) of the GDPR requires a Privacy Policy to provide "the identity and the contact details of the controller." The word "controller" here means "data controller." Under Article 4(7) of the GDPR, the data controller is the person or organization which "determines the purposes and means of the processing of personal data." Because you're asking people to provide their personal data in order to use your SaaS app, your company is a data controller

If you are a pdfsolved customer and you separately use cookies or similar technologies on your site in conjunction with a pdfsolved product, you are independently responsible for management of the data collected through those cookies and with compliance with all laws related to usage of these technologies.

Given the objective complexity surrounding the identification of technologies based on Cookies, Users are encouraged to contact pdfsolved should they wish to receive any further information on the use of Cookies by this Application.

Data Processor (or Data Supervisor)

Your Data Controller is the person or department who determines what personal data to collect, and for what purpose.

Preferred contact for Data Supervisor:

  • Include the name and contact details of your Data Controller (required by Art. 14 GDPR).
  • Data Controller Name:
  • Data Controller Contact (e.g. Website URL or Email Address

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.

Preferred contact for Data Supervisor:

  • Preferred contact for Data Controller: Include the name and contact details of your Data Protection Officer if you have one (required by Art. 37 GDPR).
  • DPO Name:
  • DPO Contact (e.g. Website URL or Email Address)

Children's Privacy

Our Service does not address anyone under the age of 13 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Your Privacy Rights

We provide you with certain choices regarding the information you provide to us. In particular:

  • If you wish to access, correct, update, or request deletion of your personal information, you can send us an e mail at privacy@pdfsolved.com.
  • Certain jurisdictions, for example the European Economic Area, provide their residents specific privacy rights under applicable law. We will process your requests to exercise such rights, including if you object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information, in accordance with applicable data protection laws. You may send us an e mail at privacy@pdfsolved.com or using the contact details under the “Contact Us” heading below.
  • If you do not wish to receive our email marketing communication for promotional purposes, you may opt out by clicking on the “unsubscribe” or “opt out” link in the marketing e mails we send you. To opt out of other forms of marketing (such as telemarketing), please contact us using the contact details provided under the “Contact Information” section below.
  • In addition, if we process your personal information in reliance upon your consent, you can contact us at any time to withdraw your consent.
  • You have the right to complain to a data protection authority if you are unhappy about our collection and use of your personal information. For more information, please contact your local data protection authority. Contact details for data protection authorities in the European Economic Area, Switzerland, and certain non European countries (including the US and Canada) are available here.

We will respond to such requests in accordance with the requirements of applicable data protection laws. Please note that in order to fulfil your request, we may need you to provide certain information to verify your identity

Business Accounts

If you use the pdfsolved Services as part of a business, an entity, or a non-profit (collectively, “Organization”) that has an agreement with pdfsolved, then the terms of that agreement between the Organization and pdfsolved will supersede the Privacy Notice where the terms overlap.

Handling payments

Payment processing services enable this Application to process payments by credit card, bank transfer or other means. To ensure greater security, this Application shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction.

Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.

PayPal (PayPal Inc.)

PayPal is a payment service provided by PayPal Inc., which allows Users to make online payments using their PayPal credentials.
Personal Data collected: various types of Data as specified in the privacy policy of the service.

Stripe (Stripe Inc)

Stripe is a payment service provided by Stripe Inc.
Personal Data collected: various types of Data as specified in the privacy policy of the service.
Place of processing: US

Changes to this privacy policy

pdfsolved may change this Privacy Notice from time to time. pdfsolved has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top/bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

If there are material changes to this Privacy Notice, we may notify you or your Organization more directly by email or post a notice on Box’s website prior to the changes becoming effective.

You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.